Refund & Cancellation

  • You must notify us immediately if you decide to cancel your order, preferably by phone, or email and quote your order date and other relevant information. If the goods have been dispatched, order may not be cancelled. We will not be able to refund any order, which has been already dispatched.
  • We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;
  • If the cancellation is made in time and has been accepted , we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
  • In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded. If we can only do a partial delivery (a few items might be not available),we should inform you or propose a replacement. You have the right to refuse a partial order before delivery and get a refund.

How long will the return process take?

Once your return request has been placed with Customer Service, you would be requested to give us the courier details through which you are sending the products/s back to us. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection.

Refunds would be initiated only if the goods are found to be adhering to our return policy, so make sure you follow them seriously. The receipt of the payment would depend on the mode of payment chosen by you.

How will I receive my refund?

  1. If the payment was made by Credit Card or Net-Banking, We can send you La Grinde Credit Vouchers or we can reverse Credit to the Credit Card or Credit your Net-Banking account. La Grinde Credit Vouchers can be used for future purchases.
  2. If La Grinde Credits Vouchers were used to make a purchase, refund will only be issued as La Grinde Credits Vouchers. This can be utilized on a future purchase on the website.

Where do I return my product?

Please send the product to the Following address:

Move On
E- 44/8, Okhla Industrial Area,
Phase - II, New Delhi - 110020
Fax: +91 11 41 720 008
Tel: +91 11 26 384 384

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